Frequently Asked Questions

Welcome to the Daeskin FAQ hub — your go-to resource for everything you need to know about ordering, shipping, and returns. If you can’t find what you’re looking for, feel free to reach out to us at contact@daeskin.com.au.

1. Where does Daeskin ship from?

All Daeskin orders are packed and shipped directly from South Korea. We work with trusted partners to deliver authentic Korean skincare to customers around the world.

2. Do you ship internationally?

Yes! We currently ship to over 30 countries including:

• Oceania: Australia, New Zealand
  
  
• North America: United States, Canada, Mexico
  
  
• Europe: UK, Germany, France, Italy, Netherlands, Spain & more
  
  
• Asia: Singapore, Malaysia, Japan, Hong Kong SAR, Vietnam & more
  
  
• Middle East & Africa: UAE, Saudi Arabia, Nigeria, South Africa & others
  
  
• Other Regions: Brazil, Russia
  
  

If your country isn’t listed at checkout, contact us to explore custom shipping options.

3. What shipping options are available?

We offer three international shipping methods:

Orders are processed within 3–5 business days (excluding holidays and weekends). Express and Platinum orders are prioritised.

4. Do I have to pay customs or import taxes?

Daeskin ships all orders Delivered Duty Unpaid (DDU). This means:

• Customs duties and import taxes are not included in your order total.
  
  

• You are responsible for paying any additional fees upon delivery.
  
  

• Contact your local customs office for more information on potential charges.
  
  

5. What happens if my order is delayed during South Korean holidays?

Our warehouse observes all major South Korean public holidays. Orders placed during these periods may experience slight delays. A full list of public holidays is available on our Shipping Policy.

6. What is your return policy?

We offer a 7-day return policy from the date of delivery for eligible items. To qualify, returned products must be:

• Unused and unopened
  
  

• In original packaging with tags and seals intact
  
  

• Accompanied by proof of purchase
  
  

Please email contact@daeskin.com.au to initiate a return.

7. Which items cannot be returned?

We do not accept returns for:

• Opened or used skincare and beauty products (for hygiene reasons)
  
  

• Sale items or gift cards
  
  

• Products damaged or altered after delivery
  
  

8. I received the wrong or damaged item — what now?

We're sorry! Please contact us at contact@daeskin.com.au within 48 hours of delivery. Include your order number and photos of the issue — we’ll make it right as quickly as possible.

9. Can I exchange an item?

We don’t offer direct exchanges. If you’d like a different product, please return the original item (if eligible), and place a new order separately.

10. How do I get a refund?

Once we receive and inspect your return, we’ll notify you of your refund status. If approved, your refund will be processed back to your original payment method. Depending on your bank, it may take several business days to reflect.

11. How can I contact Daeskin?

We’re always here to help!
Email us at contact@daeskin.com.au for any questions about orders, products, or policies. We usually reply within 1–2 business days.